Terms of sale

1. Who you buy from

You buy from Viaalink, Houtveldweg 664, 1507 ES Zaandam, the Netherlands, KvK 96724587, VAT NL005228187B23, info@viaalink.com (“we”). These terms apply to every license you buy on viaalink.com.

How you may use the software is in its license agreement: for Viaalink Relay, the Relay license agreement. These terms cover the purchase.

2. What you buy

A license for one year for the plan you choose: Personal (€99 a year), Team (€490 a year) or Business (€1.490 a year). What each plan includes is shown on /relay and on the order page when you buy it. Enterprise is agreed with you separately. The Free plan costs nothing and needs only a free account; these terms on payment, renewal and withdrawal do not apply to it.

You need a Viaalink account to buy. The license is added to that account.

3. Prices and VAT

Prices are in euros and include Dutch VAT (21%). We charge that same price, with Dutch VAT, wherever you live and whether you buy as a consumer or for a business; your invoice shows the VAT. The price on the order page is the price you pay. If you enter a valid discount code, the order page and your invoice show what you pay after the discount.

4. Order and payment

You order on the order page and pay on Mollie’s payment page, for example with iDEAL or a card. The contract is made when your payment succeeds. If the payment fails or you stop it, no contract is made and nothing is charged.

You receive an invoice for every payment in your account.

5. Delivery

Right after your payment succeeds the license is in your account, where you get the activation code, and we send you a confirmation by email.

6. Yearly renewal and cancellation

A license renews every year for the full price of your plan as shown when you bought it (a discount code applies to the first year only), charged to the payment method you used, until you cancel the renewal. You can cancel any time on your account page.

• First year, and every year if you buy as a business: when you cancel, the license stays valid until the end of the year you paid for and is not renewed. The year that has started is not refunded.
• After the first year, if you are a consumer: the license has renewed without you acting, so you may end it at any time with at most one month’s notice. It then ends one month after you cancel, and we refund the part of that year you paid for that falls after that date.

7. Right of withdrawal

As a consumer you normally have 14 days to withdraw from an online purchase. A license is digital content that is not delivered on a physical medium: the software and its license key, which we supply for the whole license period and which you run on your own hardware. For digital content the right of withdrawal ends once delivery has started with your consent (article 6:230p of the Dutch Civil Code).

We deliver your license straight after payment. That is why the order page asks you to agree that delivery starts right away and to confirm that you then lose your right of withdrawal. We confirm this in the email we send after your purchase. Without that agreement you cannot complete the order.

The right of withdrawal is for consumers. It does not apply when you buy for a business.

8. Refunds

We refund only where Dutch law for software and other digital content requires it, for example when the license does not work as agreed and cannot be put right (section 9), or when a consumer ends a renewed license early (section 6). We do not refund beyond that.

If we refund the first payment for a Relay license in full, or that payment is reversed, the license ends and its installation is deactivated. If the payment of a yearly renewal is refunded in full or reversed, only the year that renewal added is taken back.

9. If something does not work

The license must work as we describe it. As a consumer you keep all rights the law gives you if digital content does not conform to the contract. Tell us at info@viaalink.com; we answer within one working day.

10. Liability

If you buy as a business:

• our total liability under or in connection with these terms is limited to what you paid us for the license concerned in the 12 months before the claim. For a Relay license this is one limit for these terms and the Relay license agreement together (its section 12), not one for each;
• we are not liable for indirect or consequential damage, and in any event not for lost profit, lost savings, lost revenue, business interruption or lost data.

These limits do not apply to damage caused by fraud or by our intent or deliberate recklessness, or where the law does not allow liability to be limited.

If you buy as a consumer, our liability is what the law provides; these terms and the Relay license agreement do not limit it.

11. Law and disputes

Dutch law applies. If you are a consumer, the mandatory protection of the law of the country where you live always comes first.

Disputes go to the competent court in the Netherlands. This does not affect a consumer’s mandatory rights, including the right to go to the court of the place where they live.

12. Changes and general

We may publish new versions of these terms with a new date. A new version does not change a purchase you have already made: that purchase keeps the version that applied when you made it, and a renewal keeps the price you bought at. Earlier versions stay readable at their own address.

If a part of these terms is invalid, the rest stays in force.